Refund Policy

This policy explains when and how refunds are available for optional paid features on Olutil (PDF Tools).

Last updated: 2026-09-24

Overview

This Refund Policy applies to optional paid features offered on our sites. All core tools are free to use.

Digital Products

Paid features are digital products delivered instantly. Because access is granted immediately, refunds are limited as described below.

Eligibility for a Refund

• You may request a refund within 14 days of purchase if the paid feature did not work as described and we could not resolve the issue.
• Requests made in accordance with applicable consumer law will always be honored.

How to Request a Refund

Email [email protected] with your order reference and a short description of the issue. We aim to respond within 3 business days.

Processing Time

Approved refunds are issued to the original payment method. Processing time depends on your payment provider, typically 5–10 business days.

Non-Refundable Cases

Refunds may be declined where the feature was used substantially, where the request is made after the eligibility window, or where applicable consumer rights do not apply.

Chargebacks

Please contact us before initiating a chargeback so we can resolve the issue directly.

Contact

Refund questions? Email [email protected].